Dog Chew Toys - Safe TPR Octopus for Small & Medium Dogs

House Of Kix Shipping Policy

At House Of Kix, we are committed to delivering your order in a timely and efficient manner. Please take a moment to review our shipping policy for all orders placed on our website.

Shipping Information

Handling Time: All orders are processed and shipped within 2-4 business days after purchase. Transit Time: Once your order is shipped, it will arrive within 7-10 business days. Shipping Cost: We offer free shipping on all orders—no hidden fees or extra charges! Shipping Location We currently ship only within the USA. Unfortunately, we do not offer international shipping at this time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. This will allow you to monitor the status of your delivery until it reaches your door.

Shipping Delays

While we strive to ensure timely delivery, please note that external factors such as weather conditions, holidays, or carrier delays may impact delivery times. We appreciate your patience in such cases.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact our customer service team by WhatsApp +1 (302) 406-5287 so we can assist you in locating it.

Contact us

WhatsApp: +1 (302) 406-5287

Email: contact@houseofkix.com

Adresse: 1412 Broadway 26st floor, New York, 10018, United states

House Of Kix Return Policy

At House Of Kix, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not fully content with your order, we offer a simple and hassle-free return process.

Return Eligibility

Timeframe: You have 14 days from the date of delivery to initiate a return. Condition: Items must be returned in their original, unworn condition with all tags, packaging, and accessories included. Proof of Purchase: A valid proof of purchase is required to process your return.

How to Initiate a Return

Contact Us: Email our customer service at contact@houseofkix.com with your order number and reason for the return. Return Label: Once your return is approved, we will send you a prepaid return shipping label. Pack & Ship: Securely pack the item(s) in their original packaging and attach the return label. Drop it off at the nearest shipping location.

Return Shipping

Free Returns: Return shipping is completely free. We will cover the cost of the return label, so you won’t be charged for returning the product.

Refund Process

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet our return requirements. Refund Timing: Upon approval, your refund will be processed within 5-7 business days. The funds will be returned to your original payment method.

Exchanges

Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please return the original product for a refund and place a new order.

Non-Returnable Items

Items purchased on sale or with a discount may not be eligible for return. Please check individual product listings for return eligibility.

Contact us

WhatsApp: +1 (302) 406-5287 Email: contact@houseofkix.com Adresse: 1412 Broadway 26st floor, New York, 10018, United states

1. Payment Methods

We accept the following payment methods for all orders:

Credit and Debit Cards: Visa, MasterCard, American Express (Amex), Discover, JCB Apple Pay Cash App All payments are processed securely through Stripe, our third-party payment gateway provider. Your financial information is protected through encryption and is never stored on our servers.

2. Authorization

By providing your payment information, you authorize House of Kix to charge the total amount of your purchase to your chosen payment method. You must ensure that all details provided for payment are correct and that sufficient funds or credit are available at the time of purchase.

3. Payment Timing

Payment is required in full at the time of checkout. Your order will not be processed until payment is successfully received and confirmed. If for any reason your payment is declined or fails, your order will be automatically canceled.

4. Currency

All transactions are processed in USD. The prices listed on our website are exclusive of taxes and shipping fees, which will be calculated during checkout.

5. Billing Information

It is your responsibility to provide accurate billing information. Incorrect or incomplete billing details may lead to delays or cancellations of your order. House of Kix will not be responsible for issues arising from incorrect billing information.

6. Fraud Prevention

For your protection, all transactions are subject to fraud detection measures. House of Kix reserves the right to refuse any transaction that appears suspicious or fails to pass our verification process.

7. Refunds and Returns

Please review our Refund and Return Policy for more information about returns and refunds. If a refund is approved, the original payment method will be credited for the refund. Processing times may vary depending on your payment provider.

8. Disputes

In the event of a payment dispute, please contact us at contact@houseofkix.com to resolve the issue. House of Kix and our payment provider, Stripe, will work to address disputes as quickly as possible. You agree to notify us promptly of any unauthorized or incorrect charges.

9. Changes to Billing Terms

House of Kix reserves the right to update or modify these billing terms at any time without prior notice. Please review these terms regularly to stay informed of any changes.

If you have any questions about our billing terms and conditions, please feel free to contact our support team at contact@houseofkix.com.

Thank you for shopping with us at House of Kix!

Contact us

WhatsApp: +1 (302) 406-5287 Email: contact@houseofkix.com Adresse: 1412 Broadway 26st floor, New York, 10018, United states