At Dogy, we strive to process your orders as quickly as possible to ensure timely delivery. However, we understand that circumstances may arise where you need to cancel your order. Please read our cancellation policy carefully.
1. Cancellation Before Shipment
If you wish to cancel your order, you must contact us immediately at contact@dogy.us. Orders can only be canceled if they have not yet been processed or shipped. Once an order has entered the shipping process, it cannot be canceled.
2. How to Request a Cancellation
To request a cancellation, please provide the following information:
- Order Number
- Full Name
- Contact Information
Our customer support team will confirm if your order can be canceled and process the cancellation if it is eligible.
3. Refunds for Canceled Orders
If your order is successfully canceled before shipping, we will issue a full refund to your original payment method. Please note that it may take up toΒ 30 business days for the refund to appear in your account, depending on your payment provider.
4. Cancellation After Shipment
Once your order has been shipped, it cannot be canceled. In this case, you will need to follow our Returns and Refund Policy to return the item(s) for a refund.
5. Pre-Orders and Special Items
Pre-orders and special order items may not be eligible for cancellation once processing begins. Please review the specific product details at the time of purchase for more information regarding cancellation restrictions.
6. Late or Missing Refunds
If you havenβt received a refund within the specified timeframe, please check with your bank or credit card company, as it may take additional time for the refund to be posted. If youβve done this and still have not received your refund, please contact us at contact@dogy.us
7. Changes to Orders
If you would like to make changes to your order (e.g., modify item quantities, update shipping address), please contact us immediately. Changes can only be made before the order has been processed and shipped.
8. Right to Cancel
Dogy reserves the right to cancel orders in certain situations, including but not limited to the following:
- Product availability issues
- Payment authorization failures
- Suspected fraud or misuse of the ordering system
If we cancel your order, we will notify you and issue a full refund.
Contact us
Phone:Β +1 (505) 575-5973
Email:Β contact@dogy.us
Adresse: 1710 Harrison St Batesville Arkansas 72501 United States
Operating Hours: Monday - Sunday | 10:00 - 18:00 (GMT-8:00)
